Shipments and returns
Your pack shipment
FREE DELIVERY ON ALL STOVES FROM THE STOVE DEPOT
When you place your order with THE STOVE DEPOT you will be informed within 24 hrs of your expected delivery time this will of course depend on your choice of stove -standard stoves are normally kept in stock but a specialist stove will of course take longer to deliver.
You can however be sure that THE STOVE DEPOT will try to get your stove to you as fast as possible.
All deliveries will be made with a large truck-(we use Pallet Express)with a tail lift and then with a pallet truck. If you think your delivery could prove difficult to us then you must advise us at time of purchasing and suitable alternative arrangments must be made.
Steps,deep gravel drives, narrow lanes,second floor residences etc all come in under a difficult delivery.In such instances if you do not inform us of this and delivery cannot be made then you will be likely to incur the delivery charge.
Also please ensure there is someboby present at the delivery address to help the driver and take possession of the stove.
We keep good stock of stoves and have all the popular mid and low priced stoves in stock as much as we can but at times we are awaiting a delivery of an expensive or specialist stove. If you require one of these stoves we will keep you informed of it's expected delivery date at all times.
RECEIPT OF PRODUCT
Only Sign for your stove once you are satisfied it has reached you in good condition. Please unpack it if you need to while delivery man is still with you so we can ensure that no damage incurred in transit. If there is a problem please inform us immediately as only then can we ensure you get the very best service from us.
Looking forward to your custom with us!